pkzz Privacy Policy – How We Protect Your Personal Data

This Privacy Policy applies to pkzz ("we", "us", "our", "the Platform") and governs the collection, use, storage, sharing and protection of personal data provided by or collected from users ("you", "the Player") of the pkzz online gaming and betting platform accessible at pkzz.click.

pkzz is a Pakistan-focused online casino and sports betting platform offering services including but not limited to Teen Patti, Card Games, Roulette, Fishing Games, PSL betting, the VIP Club, and the Refer a Friend programme. This Privacy Policy applies to all of these services and to all interactions you have with pkzz — through our website, mobile browser, customer support channels and any other point of contact.

By registering a pkzz account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this policy, you should discontinue use of pkzz and may request account closure by contacting support@pkzz.click.

pkzz collects personal data in two ways: information you provide to us directly, and information we collect automatically when you use the platform. We only collect data that is necessary for the purposes described in this policy.

Information you provide directly:

• Registration data: Full legal name, date of birth, Pakistani mobile number, email address, chosen username and password.
• Identity verification (KYC) data: Copies of government-issued identity documents (CNIC, passport or driving licence), and where required, proof of address or source of funds documents.
• Payment data: Mobile wallet account numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, and card details where Visa/Mastercard is used. Payment card details are processed via secure, PCI-DSS compliant payment processors — pkzz does not store full card numbers on its own servers.
• Communication data: Messages sent to pkzz customer support via live chat or email, including any documents you attach.
• Voluntary profile data: Any additional information you choose to add to your pkzz account profile.

Information collected automatically:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, clicks and navigation patterns within pkzz.
• Transaction data: Full history of deposits, withdrawals, bets, game plays and bonus transactions associated with your account.
• Cookie and tracking data: As described in Section 6 of this policy.
• Location data: General geographic location inferred from your IP address. pkzz does not collect precise GPS location data.

pkzz uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose not described in this policy without first obtaining your consent.

pkzz does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without providing you an opportunity to request human review. If you receive an account restriction based on automated systems, you may contact support to request a manual review.

pkzz processes your personal data on one or more of the following legal grounds depending on the purpose:

• Contractual necessity: Processing required to enter into or perform the contract with you — your pkzz account agreement, including account management, payment processing and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements including anti-money laundering obligations, age verification requirements and financial crime reporting duties.
• Legitimate interests: Processing necessary for pkzz's legitimate business interests — including fraud detection, platform security, service improvement and responsible gaming monitoring — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific consent — including sending marketing communications and using non-essential cookies. You may withdraw consent at any time without this affecting processing already carried out on that basis.

pkzz does not sell your personal data to third parties. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose.

Payment processors: Your payment data is shared with our payment processing partners (which may include Easypaisa, JazzCash, NayaPay, SadaPay, and bank payment networks) solely for the purpose of processing your deposits and withdrawals. These partners are bound by their own privacy and data security obligations.

Identity verification providers: Where KYC verification is required, your identity documents may be processed by a third-party identity verification service operating under strict confidentiality and data security agreements with pkzz.

Game software providers: Certain game titles on pkzz are provided by third-party game studios. Aggregate, anonymised gameplay data may be shared with these providers for game performance monitoring, but they do not receive personally identifiable information about individual players.

Legal and regulatory authorities: pkzz is obligated to share data with relevant law enforcement agencies, financial regulators and other public authorities when required to do so by applicable law — including anti-money laundering reporting obligations. We will notify you of any such disclosure request unless prohibited by law from doing so.

Professional advisers: Legal, accounting and other professional advisers may receive limited personal data in connection with their services to pkzz, subject to professional confidentiality obligations.

pkzz uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device when you visit pkzz. Cookies allow the platform to remember your preferences, keep you logged in, detect fraud and improve performance.

pkzz does not use third-party advertising or behavioural tracking cookies. To manage cookie preferences on your device, access the settings menu of your browser — most modern browsers allow you to view, block or delete cookies. Note that disabling essential cookies will prevent pkzz from functioning correctly.

pkzz takes data security seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Key security measures employed by pkzz include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pkzz servers — the same standard used by Pakistan's major banks.
• Encrypted data storage — personal data stored on pkzz servers is encrypted at rest. Payment card details are never stored on pkzz servers in unencrypted form.
• Access controls — pkzz staff access to personal data is restricted on a strict need-to-know basis. Administrative access to data systems requires multi-factor authentication.
• Regular security audits — pkzz platforms and infrastructure undergo periodic security assessments to identify and remediate vulnerabilities.
• Fraud and intrusion monitoring — automated systems continuously monitor for unusual access patterns, login anomalies and suspicious transaction activity.
• Two-factor authentication (2FA) — available to all pkzz account holders and strongly recommended to protect your account from unauthorised access.

Despite these measures, no system is completely immune to security risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkzz will notify affected users without undue delay via their registered email address and will take immediate steps to contain the breach.

pkzz retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a period of five (5) years following account closure, to meet anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for five (5) years from the date of verification or from account closure, whichever is later, in compliance with AML regulations.
• Transaction records: Full deposit, withdrawal and betting history retained for five (5) years following account closure.
• Customer support communications: Retained for two (2) years from the date of the communication, unless related to an ongoing dispute in which case until the dispute is fully resolved.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter as evidence of consent.
• Technical and usage logs: Typically retained for up to twelve (12) months, unless required for longer in connection with a specific security investigation.

When data is no longer required for any legitimate purpose, pkzz securely deletes or anonymises it. Anonymised data (from which you cannot be identified) may be retained indefinitely for aggregate platform analytics.

As a pkzz user, you have the following rights over your personal data. You can exercise any of these rights by contacting us at support@pkzz.click with the subject line "Privacy Request".